Concepts - User Sessions and Timeout

Fitech uses sessions to communicate with the system. When you login to Fitech, a session is established between your browser (Internet Explorer / Firefox) and the Web Servers that run Fitech. This essentially means that the Fitech, via this session knows that it is communicating with you and you only. The session can only be established when Fitech successfully authenticates you as a legitimate user. This can only happen if the user and password data that you provide are correct.
The session is active for a specified period. This, by default is set to 20 minutes for your application (organisation). This means that you can walk away from your computer for 19 minutes and the session will still be active. Once you have exceeded the 20 minute limit without interacting with Fitech in any way, the session will be destroyed and when you return and try to continue, you will find that you have been forcibly logged out.
As long as you continue to work with Fitech the session will remain active and you can work all day as long as you do not have a period of more than 20 minutes with no activity.
What if 20 minutes isn't enough for me? I regulary talk with subjects for more than 20 minutes whilst assessing them and find I'm logged out. What can I do?

Ask your administrator to configure your application for a greater interval. This can only be done in the administration area by the administrator by modifying the properties of your application. Please see figure 1 below:

figure 1 - Session Timeout Value (declared in minutes)

Please resist the temptation to enter a value above 40 minutes. Entering an overly high value will increase overhead on the server and therefore directly impact the perfomance of the system.
It could also present an increased security risk to your data.
Fitech may impose a restriction on the upper limit of the session timeout value if customers are inputting too high a value.